We value your trust and strive to ensure every product meets your expectations. If you’re not satisfied, please review our refund and return guidelines:

1. Eligibility

Refunds or replacements are only applicable for:

• Damaged products received
• Incorrect items shipped
• Manufacturing defects

Requests must be raised within 48 hours of delivery with clear photos and order details.

2. Non-Refundable Items

Due to the nature of incense products, we do not accept returns for:

• Used or opened packs
• Aroma preferences or subjective dissatisfaction
• Delays caused by courier partners

3. Process

To initiate a refund or replacement:

• Email us at orders@sanatantattva.in with your order ID and issue details
• Our team will respond within 2 business days
• Approved refunds will be processed within 7–10 working days via original payment method

4. Cancellation

Orders can be cancelled within 2 hours of placement. Once dispatched, cancellations are not permitted.